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FAQs


ADDON MART FAQs:

 

 1.What is the checkout process?

Add all the items to your cart and click on the cart icon at the top right corner of the page. We shall then guide you through the process from there.

 2. What is the mode of payment?

You can pay using your credit cards, debit cards and also using your Paypal account.

 3. When would my product be shipped?

We would fulfil your orders as soon as possible. We partnered with one of the best suppliers in the world. Sometimes it might take upto 1-3 weeks for the package to reach you. That is when we request you to be a bit patient. You can track your order from the tracking section in the menu. The tracking number is mailed to you when the order is shipped.

 4. What if I ordered the wrong size?

In such scenarios, kindly drop us a mail on support@addonmart.com or simply fill out the form in the contact us section. We would be in touch with you as soon as possible and will figure out the best possible solution.

 5. What if my product is not as expected?

 We understand that you give highest preference to quality and hence you are here. Kindly write to us on support@addonmart.com or fill out the form in contact us section. We shall see the best way that we can satisfy you.

 6. When would my refunds be processed?

 We process refunds with in a week of the request. Usually, this would also depend on the bank as we are involved in international trade. But you can be sure of our processing time.

 7. What are shipping fees?

We usually ship worldwide for free. In case you see that we have charged a shipping fee on any item, you can claim the product for free. The shipping charge is usually only on items which are free. These are exclusively available for the customers who provided their email addresses.

 8. Can I get the products delivered to my country?

We provide shipping to most of the countries. But kindly check with us if you do not see the option to ship to your country (you shouldn’t be facing this scenario very often).

 9. How do I receive the returns?

You would receive the refunds in the same way using which you paid for the product.

 

 

For any further queries mail us at support@addonmart.com,